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Introduction: Navigating Liability and Accountability at M25 Systems Limited

Welcome to the comprehensive overview of liability, accountability, and our claims and complaints process at M25 Movers. Moving is more than just transporting belongings; it’s about moving your life. We strive for excellence in every move, but acknowledge that sometimes, despite our best efforts, things may not go as planned. This section is designed to address those instances transparently and effectively.

Setting Realistic Expectations

We’re a limited liability company focused on providing high-quality service—realistically and consistently. We rate our services a solid 8 out of 10; not perfect, but thoroughly aimed at achieving customer satisfaction. It’s important to note that while we manage large volumes efficiently, occasional minor issues can occur. We prioritize significant incidents and urge a balanced approach to minor imperfections.

This guide isn’t just a formality; it’s our commitment to you to handle every concern with the seriousness and respect it deserves.

Clarifying Our Claims & Complaints Approach

  1. Realistic Expectations: We handle large volumes, and while a scratch might occur despite our best efforts, we’re here to manage genuine matters. Minor imperfections shouldn’t overshadow the overall success of your move.
  2. Substantial Coverage: Our focus is on significant incidents. For minor damage or expected wear and tear during a move, we encourage a pragmatic approach.
  3. Your Role: Active participation during and after your move is crucial. Inspect your items upon delivery, report any issues, and remember that the seven-day window for claims is for formalising concerns noticed at delivery—not for new discoveries.

Organising Our Process

Let’s get our sections in order. Here’s how they currently stand, reorganised for clarity and flow:

  1. Liability Clauses: What You Need to Know About Loss or Damage
  2. Our Responsibilities and Exclusions
  3. High & Exceptional Value Items
  4. Taking Care of Your Spaces and Places
  5. Time Limit for Claims, Assessment & Quantification
  6. Embracing Solutions Together

Each section addresses different facets of our service—from handling high-value items with kid gloves to setting clear boundaries on liability and ensuring we treat your spaces with the utmost respect. By adhering to these refined sections and guidelines, we aim for a smooth moving process and a clear and fair resolution path should concerns arise.


At M25, we do more than move boxes; we help transition lives with integrity and care. Our detailed sections ensure you are well-informed of our practices, helping us work together towards a successful and satisfying moving experience. Thank you for trusting us with your move; let’s navigate any challenges together.

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date.