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Terms of Use

Exclusions of Liability

10.1 We will under no circumstances be liable for any loss, damage or failure to produce the goods if caused by any of the following circumstances

10.1.1 By fire howsoever caused

10.1.2 By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion &/or military coup, Act of God, third party industrial action or other such events outside our reasonable control.

10.1.3 By normal wear & tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.

10.1.4 By moth or vermin or similar infestation.

10.1.5 By cleaning, repairing or restoring unless we arranged for the Work to be carried out.

10.1.6 By change to atmospheric or climatic conditions.

10.1.7 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed by us using materials supplied by us & unpacked by us at the time of delivery.

10.1.8 For electrical or mechanical derangement to any appliances, instrument, clock, computer or other equipment unless there is evidence of related external damage.

10.1.9 For any goods which have a pre-existing defect or are inherently defective.

10.1.10 For animals & their cages or tanks including pets, birds or fish.

10.1.11 For plants.

10.1.12 For perishable items &/or those requiring a controlled environment.

10.1.13 For items referred to in Clause 4.

10.1.14 For items made of pressed wood. (for example certain items made by IKEA)

10.1.15 Due to high volume of moves, we will not provide compensation for, or consider claims submitted as a result of, late arrival or departure on Saturdays. Please consider this clause when choosing your booking day.

10.1.16 For damages or costs resulting indirectly from, or as a consequence of, loss, damage, or failure to produce the goods including but not limited to loss of use or amenity or to loss of profit or anticipated profit.

10.1.17 For any item costing over £100.00 for which you failed to produce a receipt confirming purchase date and cost.

10.1.18 For sentimental value.

10.1.19 For claims for emotional stress or injury to feelings.

10.1.20 For any and all items which are older than 3 years old.

10.1.21 High-Value Items: Any item worth more than £300.00 is regarded as high-value, and we like to be told about them at least 24 hours before the move. Failure to inform us will result in the rejection of any claim involving said items.

10.2 No employee or contractor of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.

10.3 Our liability will cease upon handing over goods from our warehouse (see Clause 11.2 below).

10.4 Where claims against us are made by anyone other than you & your agent in respect of goods or services provided by us under this agreement you will be liable to pay & indemnify us against any charges, expenses, damages or penalties claimed against us.

10.5 If during the storage period, you or your agent access your unit (whether supervised or not), all insurance coverage will be revoked, unless a new inventory is made at your cost.

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Rent a Storage Unit

Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent for all sizes of homes and offices. If you want to put all your items, or just a few into storage, we have an affordable solution.

Customized & Reserve Storage Unit

Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent….

Customized & Reserve Parking

If you live or work in a town, you’ll be aware that parking is always a problem. Just think of us with a big truck trying to find space outside your home or…..

Customized & Reserve your Decluttering

Moving home or office is the perfect time to declutter, and get rid of the things that have been clogging up your life. Our motto is that if you haven’t….

Customized & Reserve Your Unpacking

Even if you haven’t chosen our packing service, we can unpack your items at your new home or office. It’s a lot easier if we’ve done the original packing,….

Customized & Reserve Your Handyman

We’ve come across it time and time again when moving homes and offices. There are often lots of little jobs that need to be done to ensure the…..

Customized & Reserve Your Packing

It’s surprising how much stuff you have packed away in the nooks and crannies of your home. We know that the idea of putting it all in boxes for a move….

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date.