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Terms of Use


3.1 Subscription Fees. The Subscription Fee will remain fixed during the initial term of your subscription unless (i) you exceed your Maximum Contacts, Email Send Limit, User or other applicable limits (see the ‘Limits’ section above), (ii) you upgrade products or base packages, (iii) you subscribe to additional features or products, including additional Contacts, or (iv) otherwise agreed to in your Order. You can find all the information about how your fees may be otherwise adjusted in Services Specific Terms. Customers agree to pay all fees charged by M25 for the use of services under the Agreement and applicable orders or service plans (Fees). Fees must be paid in GBP at the time it becomes due.

3.2 Fee Adjustments at Renewal. We may increase your fees upon renewal up to our then-current list price set out in our Product and Services Catalog. However, we may also choose to decrease your fees upon written notice to you. If this increase applies to you, we will notify you at least thirty (30) days in advance of your renewal and the increased fees will apply at the start of the next renewal term. If you do not agree to this increase, either party can choose to terminate your subscription at the end of your then-current term by giving the notice required in the ‘Notice of Non-Renewal’ section below.

3.3 If the Customer is paying Fees using a credit card or any digital payment method supported by Dovetail, you authorise us to charge your credit card or bank account for all fees payable during the Subscription Term. Customers must keep all information in their billing account current to ensure that all fees are charged to the appropriate account and paid promptly. You further authorise us to use a third party to process payments and consent to disclose your payment information to such a third party.

3.4 Payment against invoice. If you are paying by invoice, we will invoice you no more than forty-five (45) days before the beginning of the Subscription Term and each subsequent Billing Period after that, and other times during the Subscription Term when fees are payable. All amounts invoiced are due and payable within thirty (30) days from the date of the invoice, unless otherwise specified in the Order Form or agreed otherwise.

3.5 Payment Information. You will keep your contact information, billing information and credit card information (where applicable) up to date. Changes may be made on your Billing Page within your M25 Group account. All payment obligations are non-cancelable, and all amounts paid are non-refundable, except as expressly provided in this Agreement. All fees are due and payable in advance throughout the Subscription Term. If you are an M25 Group Solutions Partner that purchases on behalf of a client, you agree to be responsible for the Order Form and to guarantee payment of all fees.

3.6 VAT. All fees are exclusive of taxes, which we will charge as applicable. You agree to pay any taxes applicable to your use of the Client Portal/” M25 Move Management Portal” and performance of Consulting Services. You shall have no liability for any taxes based upon our gross revenues or net income. If you are located in the European Union, all fees are exclusive of any VAT, and you represent that you are registered for VAT purposes in your member state. At our request, you will provide us with the VAT registration number under which you are registered in your member state. If you do not provide us with a VAT registration number before your transaction is processed, we will not issue refunds or credits for any VAT charged. If you are subject to GST, all fees are exclusive of GST.

3.7 You shall make all payments concerning Products without withholding or deduction of, or in respect of, any tax, levy, impost, duty, charge or fee unless required by law. If any such withholding or deduction is required, you shall, when making the payment to which the withholding or deduction relates, pay M25 group services such additional amount as will ensure that we receive the same total amount that we would have received if no such withholding or deduction had been required.

You will not be required to repay the Deduction Amount to us, provided that you present us with a valid tax receipt verifying payment of the Deduction Amount to the relevant tax authority within ninety (90) days from the date of the invoice. If you do not provide this tax receipt within the specified time period, then all fees, inclusive of the Deduction Amount, will be immediately due and payable, and failure to pay these fees may result in your account being suspended or terminated for non-payment.

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date.