We’re excited to be a part of your journey and to assist with the delivery of your stored goods. To help us plan the logistics and ensure a smooth process, we kindly request that you provide us with a notice of at least two weeks in advance of your preferred delivery date. We pledge to make every effort to meet this date and ensure that your goods arrive when you need them.

However, please be aware that, while we are deeply committed to delivering on time, certain factors beyond our control may sometimes prevent us from guaranteeing delivery on the specified day. We appreciate your understanding in these rare instances and assure you we’ll always strive to get your belongings to you as promptly as possible.

Please keep in mind that the release of your goods is contingent upon your account being up-to-date and fully paid. This is to ensure fairness to all our customers and maintain the quality of our services.

In the unlikely event that we are unable to deliver your goods on the agreed-upon date, please note that we cannot be held responsible for any associated costs you may incur. This includes, but is not limited to, potential expenses such as hotel stays, additional rental fees, or costs related to solicitors or estate agents.

We understand that this can be a busy and sometimes stressful time, and we’re here to support you every step of the way. If you have any questions or need to discuss anything further, our customer service team is just a phone call or email away, ready to assist.