Understanding that flexibility is key in today’s ever-changing world, we’ve tailored our cancellation and changes policy to offer you peace of mind. Whether you’re facing a sudden change of plans or need a bit more time, here’s how we can accommodate your needs with minimal fuss.
3.1 Seasonal Flexibility:
- The Winter Grace Period: From the 1st of September to the 31st of May, our cancellation policy relaxes to allow you penalty-free changes. This means you can cancel or postpone without worrying about additional costs.
3.2 Advance Notice Appreciated:
- Heads-Up Helps: While cancellation charges are off the table during our grace period, we kindly ask for as much notice as you can give. This courtesy helps us manage our schedule and support all our clients effectively.
- The 24-Hour Clause: Cancelling within 24 hours of your move incurs a charge equivalent to 50% of your quote.
- On-Site Cancellation: If cancellation occurs once our team and van are already at your location, a fee of 75% of the total move cost or £485.00, whichever is greater, will apply.
3.3 Simplified Refunds:
- Hassle-Free Process: For any deposits needing reimbursement, we ensure a smooth and charge-free refund process via bank transfer, typically within 24 hours.
3.4 Summer Adjustments (1st June – 31st August):
- Early Changes: More than 7 days ahead? No charge, though deposits are non-refundable.
- Moderate Notice: Between 3 to 7 days notice of changes may result in up to 75% of the removal charge.
- Last-Minute Changes: Less than 3 days notice could mean the full quoted charge applies, minus any deposits or payments already made.
- Storage Moves: A week’s notice is perfect for moves out of storage, ensuring everything is ready for you.
Conclusion: We’re all about adapting to life’s unpredictability. Whether it’s a change in weather or in plans, M25 Movers is committed to providing you with flexibility and understanding. Just reach out when you’re ready, and we’ll ensure your moving experience is as seamless and stress-free as possible.
