We genuinely value our relationship with you and always strive to provide the best service possible. However, if there are arrears in the payment of our charges relating to your stored goods, we must adhere to certain procedures to ensure fairness and maintain the smooth operation of our services.
After giving you one month’s notice, we’re entitled to request that you remove your goods from our storage and settle any outstanding balances. We hope it never comes to this, but in the event of persistent non-payment, we reserve the right to sell or dispose of some or all of the goods without further notice.
Please understand that this action is not taken lightly. In instances where, in our reasonable opinion or that of a competent advisor, any item or goods are of no resale value, or where the costs of sale would exceed the potential proceeds, we reserve the right to dispose of such goods as we deem appropriate.
In case of a sale, we pledge to make a diligent effort to sell in the most suitable market. However, please note that we’re not obliged to take steps beyond what is reasonably expected in this regard. While we won’t seek any expert opinion before the sale, we’ll strive to achieve a fair market value. We won’t be held liable if the sale does not realize any particular, anticipated, or estimated valuation.
Please be aware that we may apply reasonable charges for valuation (if appropriate), administration, delivery, and all other tasks related to the sale or disposal. The costs associated with the sale or disposal will be charged to your account.
After the sale, the net proceeds will be credited to your account, and any surplus will be returned to you without interest. If the full amount due isn’t covered by the sale, we may need to seek recovery of the balance from you.
We appreciate your understanding and cooperation on this matter. If you foresee any difficulties with your payments, we strongly encourage you to reach out to our dedicated customer support team at the earliest convenience. They’re always ready to help you navigate through these situations and explore the options that would work best for your circumstances.
