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Terms of Use

Time Limit for Claims, their Assessment & Quantification

Transparency is important to us, and we want to ensure all concerns are addressed promptly and fairly.

12.1 In the event of visible loss, damage, or discrepancies in delivered goods, please inform us in writing at the time of delivery.

12.2 If you or a representative collect the goods, do bring any loss or damage to our attention when the goods are handed over.

12.3 While we’ve outlined our liability in earlier sections, please note that any claims of loss or damage should be communicated to us in writing within five (5) days from the delivery date. This ensures prompt action and resolution.

12.4 If you need an extension for notifying us of a claim, just send us a written request within the initial seven (7) days. We’re understanding and won’t unreasonably decline your request.

12.5 Should you have a claim about damage, kindly grant us the opportunity to assess it within two weeks of bringing it to our notice.

12.6 To facilitate a smooth process, please ensure that any claim is fully detailed within a month of identifying the issue.

12.7 Let’s work together directly. Please refrain from posting negative reviews online before we’ve had the chance to address your concerns.


12B.1 We prioritize our customers’ satisfaction. If any aspect of our service doesn’t meet your expectations, please allow us the chance to address and rectify it through our comprehensive complaints and claims procedure before sharing feedback online.

12B.2 Reviews have a direct impact on our reputation. If our terms and conditions are not followed, it may be deemed as a contract breach.

12B.3 We always strive to find amicable resolutions. In the rare event of disagreements, we might seek legal means, including seeking to cover associated costs.


12C.1 Our charges strictly align with our terms and conditions. If you have reservations about our service, we urge you to use our complaints and claims procedure. We kindly request you not to initiate a chargeback through your credit card company or dispute it with your bank.

12C.2 Chargebacks have financial and administrative implications for us. We make every effort to defend against unwarranted chargebacks, and in the event of such cases, we might explore all means of resolution, including potential legal routes and recovering associated costs.

Conclusion: Our goal is to make your moving experience seamless. When concerns arise, let’s communicate and find solutions together. Your satisfaction and trust are paramount to us.

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Rent a Storage Unit

Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent for all sizes of homes and offices. If you want to put all your items, or just a few into storage, we have an affordable solution.

Customized & Reserve Storage Unit

Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent….

Customized & Reserve Parking

If you live or work in a town, you’ll be aware that parking is always a problem. Just think of us with a big truck trying to find space outside your home or…..

Customized & Reserve your Decluttering

Moving home or office is the perfect time to declutter, and get rid of the things that have been clogging up your life. Our motto is that if you haven’t….

Customized & Reserve Your Unpacking

Even if you haven’t chosen our packing service, we can unpack your items at your new home or office. It’s a lot easier if we’ve done the original packing,….

Customized & Reserve Your Handyman

We’ve come across it time and time again when moving homes and offices. There are often lots of little jobs that need to be done to ensure the…..

Customized & Reserve Your Packing

It’s surprising how much stuff you have packed away in the nooks and crannies of your home. We know that the idea of putting it all in boxes for a move….

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date.