Transparency is important to us, and we want to ensure all concerns are addressed promptly and fairly.
12.1 In the event of visible loss, damage, or discrepancies in delivered goods, please inform us in writing at the time of delivery.
12.2 If you or a representative collect the goods, do bring any loss or damage to our attention when the goods are handed over.
12.3 While we’ve outlined our liability in earlier sections, please note that any claims of loss or damage should be communicated to us in writing within five (5) days from the delivery date. This ensures prompt action and resolution.
12.4 If you need an extension for notifying us of a claim, just send us a written request within the initial seven (7) days. We’re understanding and won’t unreasonably decline your request.
12.5 Should you have a claim about damage, kindly grant us the opportunity to assess it within two weeks of bringing it to our notice.
12.6 To facilitate a smooth process, please ensure that any claim is fully detailed within a month of identifying the issue.
12.7 Let’s work together directly. Please refrain from posting negative reviews online before we’ve had the chance to address your concerns.
12B.1 We prioritize our customers’ satisfaction. If any aspect of our service doesn’t meet your expectations, please allow us the chance to address and rectify it through our comprehensive complaints and claims procedure before sharing feedback online.
12B.2 Reviews have a direct impact on our reputation. If our terms and conditions are not followed, it may be deemed as a contract breach.
12B.3 We always strive to find amicable resolutions. In the rare event of disagreements, we might seek legal means, including seeking to cover associated costs.
12C.1 Our charges strictly align with our terms and conditions. If you have reservations about our service, we urge you to use our complaints and claims procedure. We kindly request you not to initiate a chargeback through your credit card company or dispute it with your bank.
12C.2 Chargebacks have financial and administrative implications for us. We make every effort to defend against unwarranted chargebacks, and in the event of such cases, we might explore all means of resolution, including potential legal routes and recovering associated costs.
Conclusion: Our goal is to make your moving experience seamless. When concerns arise, let’s communicate and find solutions together. Your satisfaction and trust are paramount to us.