To maintain our high standard of service and cover the costs of operation, we apply a modest administration charge. This charge, £15.00 per instance, is applied whenever we need to reach out to you, whether that’s via post, email, or telephone call.
This charge helps us maintain our dedicated support teams and infrastructure, ensuring that we can always provide the best possible service for all our valued customers. It covers the administrative effort involved in crafting individual communications, postage costs if applicable, and the time spent by our team to ensure that all your needs are addressed accurately and promptly.
We deeply appreciate your understanding and cooperation regarding this charge. As always, our goal is to provide you with a smooth, hassle-free experience. If you have any questions or need any further clarification about this or any other aspect of our service, please do not hesitate to contact our friendly customer support team – they’re always ready to assist you.