9.1 Our Boundaries of Accountability
- 9.1.1 Standard Liability Stipulations:
- 9.1.1a: We take responsibility only if there’s undeniable evidence of our movers causing damage or loss due to grave negligence.
- 9.1.1b: If our serious oversight causes harm or loss, be aware: we’re exempt from the first £250 of any claim. Beyond this, our liability tops out at £100,000.
- 9.1.1c: Damaged an item? We’ll restore the specific damaged section. Not the whole item.
- 9.1.1d: Per item, our liability goes up to £500.00. Pricey items (above £500.00) require prior notice. Otherwise, claims on them might be declined.
- 9.1.2 Exclusions: We won’t cover additional damages or emotional distress. However, upon request and an additional fee, our liability can stretch up to £150,000, given that all pre-conditions are met.
- 9.1.3 Altering Our Liability: We’re reasonable. While this isn’t an insurance policy, do insure your goods during the transit. It’s also smart to share this contract with your insurance provider.
9.2 International Moves: A Different Ball Game
- 9.2.1 Our International Responsibility: If your goods are crossing UK shores, we’re liable for damages only if they result from our severe negligence. But 8.1.1 & 8.1.2’s rules still apply.
- 9.2.2 Partnering with Third-Party Carriers: If we hire international movers on your behalf, their rules and policies come into play.
- 9.2.3 Sea and Air Concerns: Unexpected events can lead to extra charges or route diversions. Insuring against marine/transit issues is a prudent choice.
- 9.2.4 Government Interactions: Damages or losses due to customs or government actions aren’t on us, unless we’ve been neglectful.
9.3 Breaking Down the Term ‘Item’
- 9.3.1: An ‘item’ can be anything inside containers like boxes.
- 9.3.2: It also refers to any distinct object we handle during our service.
9.4 Emotional Distress
We recognise that moving isn’t just about transferring physical items from one location to another; it’s about transitioning between chapters of your life. The process can sometimes unearth a myriad of emotions, from excitement and anticipation to stress and nostalgia. We understand that we often come in at the tail end of your moving experience, and sometimes accumulated stress can culminate when we arrive. We’re here to assist and make the process smoother for you. Taking a short moment to assess your emotions can lead to a more constructive and harmonious experience for all involved.
In a Nutshell:
Moving is stressful, and sometimes accidents happen. But we’re here to make it right within the boundaries set in this agreement. Always consider additional insurance to safeguard your belongings further.
