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Terms of Use

Our Liability for Loss or Damage

8.1 Our liability for loss or damage is limited, as set out in clause 8.1.1 below. Alternatively, you may request us to increase our liability, as set out in clause 8.1.2:

8.1.1a We will not be liable for any damage or loss to your goods, without clear evidence demonstrating that our movers caused the loss or damage as a result of gross negligence; and in all circumstances our liability is subject to the entirety of these terms and conditions and also to the below:

8.1.1b In the event of our gross negligence resulting in loss of or damage to your goods, we shall not be liable for the first £250 of any claim and for any claim exceeding this amount we shall pay out on an indemnity basis, and up to a maximum of £100,000.

8.1.1c If we cause loss or damage to your goods for removal as a result of our gross negligence, our liability shall be limited to making good to a reasonable standard, the damaged area only.

8.1.2 Under no circumstances will we be liable for any other losses which may flow from the damage caused to your goods, such as transport and delivery costs or hire charges or injury to feelings etc.

8.1.2 Prior to the commencement of Work & subject to payment by you of an additional fee, us having confirmed to you in writing & our having received your itemised valued inventory (see 3.1.1) we may agree to increase our liability to an amount more than £100,000 & no more than £150,000.

8.1.3 We will not unreasonably withhold consent to such requests. These changed liabilities are not insurance cover & you are strongly advised to ensure that your property is adequately insured during the removal & to show this contract to your insurance company.8.2 For goods destined to, or received from a place outside the United Kingdom.

8.2.1 We will accept liability for loss or damage

(a) arising from our gross negligence, whilst the goods are in our physical possession.

In either circumstances clause 8.1.1 & 8.1.2 above will apply.

8.2.2 Where we engage an international transport operator, shipping company or airline to convey your goods to the place, port or airport of destination, we do so on your behalf & subject to the terms & conditions set out by that carrier.

8.2.3 If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or route them to a place other than the original destination, you have limited recourse against the carrier, & may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance & cargo) & salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks & it is your responsibility to arrange adequate marine/transit insurance cover.

8.2.4 We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.8.3 For the purposes of this Agreement an item is defined as:

8.3.1 The entire contents of a box, parcel, package, carton, or similar container; &

8.3.2 Any other object or thing that is moved, handled or stored by us.

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date.