#m25movers  #FAQs #question #queries #knowlege

Terms of Use

Section 4: Payment Protocols – Understanding Your Payment Obligations

For our commercial clients, clarity around payment terms ensures a seamless transition. This section, particularly focused on commercial engagements, outlines our expectations regarding payment timelines and methods. Should any information here contradict other sections, these terms will prevail.

4.1 Advance Payments:

When we agree that payment will be made in advance, we need to have the full payment in our accounts three working days before the move is scheduled. For those last-minute bookings, full payment is due within one working day from the booking date, and always before we commence the move. Failure to meet these payment terms gives us the right to cancel the move under our standard cancellation policy.

4.2 Standard Payment Terms:

If you’re not under an advance payment agreement with us, all invoices generated from our services need to be settled within twenty-eight days. Late payments will incur interest at a rate of 12.5% per month.

  • 4.3 Detailed Payment Conditions:
  • 4.3.1 External Services: Payments for any external services, like ferries, are due at the time of booking.
  • 4.3.2 Post-Move Charges: Any additional charges incurred post-move, such as parking fines during box collection, will be billed separately.


4.5 Consequences of Late Payment:

  • 4.5.1 Administration Charge: A £15.00 fee will be applied each time we attempt to contact you regarding overdue payments.
  • 4.5.2 Interest: Overdue amounts will attract an interest rate of 12.5% per month, calculated daily.
  • 4.5.3 Updated Invoices: Should there be any discrepancy in payment, either from our side or yours, we’ll issue an updated invoice, which will require immediate settlement.
  • 4.5.4 Claims Process: Dissatisfaction with our service does not exempt you from fulfilling your payment obligations. Our claims process is available should you wish to raise a concern.
  • 4.5.6 Debt Recovery: Failure to clear the full payment within 48 hours of the due date will lead to your case being forwarded to our payment collection team, who will then reach out to discuss their charges.


4.6 Additional Charges:

  • 4.6.1 Waiting Time: Delays caused by factors beyond our control will incur a charge of £60 per hour per van or £1 per minute. For moves outside the M25, this charge increases to £90.00 per hour per van.
  • 4.6.2 Crates and Boxes: Unprepared or damaged crates at the scheduled pickup time will attract a £120.00 fee.
  • 4.6.3 Dynamic Add-ons: Other charges that arise on the move day will be communicated and applied accordingly.



At M25 Movers, we strive to make the payment process as straightforward as possible, mirroring the efficiency and clarity we apply to our moving services. Adhering to these terms ensures that both parties can focus on what matters most – a successful and stress-free move.

What are your feelings

your reservations-order confirmation

get in touch

Rent a Storage Unit

Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent for all sizes of homes and offices. If you want to put all your items, or just a few into storage, we have an affordable solution.

Customized & Reserve Storage Unit

Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent….

Customized & Reserve Parking

If you live or work in a town, you’ll be aware that parking is always a problem. Just think of us with a big truck trying to find space outside your home or…..

Customized & Reserve your Decluttering

Moving home or office is the perfect time to declutter, and get rid of the things that have been clogging up your life. Our motto is that if you haven’t….

Customized & Reserve Your Unpacking

Even if you haven’t chosen our packing service, we can unpack your items at your new home or office. It’s a lot easier if we’ve done the original packing,….

Customized & Reserve Your Handyman

We’ve come across it time and time again when moving homes and offices. There are often lots of little jobs that need to be done to ensure the…..

Customized & Reserve Your Packing

It’s surprising how much stuff you have packed away in the nooks and crannies of your home. We know that the idea of putting it all in boxes for a move….

Order details


Payment details

Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date.