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Terms of Use

Payment terms

The following two paragraphs are for commercial clients only but should be read in conjunction with the rest of the section. The terms in the first two paragraphs stand where there is a contradiction.

Where it has been agreed that payment is to be made in advance of the move, we must receive payment in full at least three working days before the event. Where a booking is made with less notice, we must receive payment in full within one working day of the booking and always before the event takes place. If you fail to comply with this, we may cancel the move, and our cancellation policy will apply.

Where you do not have an arrangement with us as set out above, all invoices must be paid within twenty-eight days of the service. Any late payments will attract interest at 12.5% per month.

7.1 Unless otherwise agreed by us in writing: If your move requires any external service, such as a ferry, payment for this must be provided to us at the time of reservation. Any additional charges which may become due in the aftermath of your move (i.e. box collection parking fines) will be invoiced to you separately.

7.2 If you do not pay us when payment is due, you will be liable to pay us the following ongoing fees until payment has been made in full:

7.2.1 An administration charge of £15.00 for each occasion that we communicate or attempt to communicate with you by post, email or telephone.

7.2.2 Interest on the overdue amount at 12.5% per month accruing daily.

7.2.3 If, at any time further to the completion of your move, we find that, due to either our error or yours, full payment was not received, we will inform you of this via email and immediately provide you with an updated invoice which will be immediately due.

7.2.4 If you are unhappy with the service provided or have a claim or complaint to make against the Company, you must still fully pay for your move at the time of your move. You will then be able to make use of our claims process.

7.2.5 If you have failed to fully pay for your move within 48 hours of monies being due, we will submit your case to our payment collection team. They will contact you directly to notify you of their charges.

7.3 Additional charges

7.3.1 Waiting time: In any events where our vans/crews are being delayed due to logistical issues that are not of our own making, a charge of £60 per hour/van (£1 per minute) will be added to your total. Moving outside the M25 belt will apply a charge of £90.00 per hour/van.

7.3.2 Other additional charges may be applied as applicable on moving day.

7.3.3 Crates pick-ups in the aftermath of your move: If boxes are not ready to be collected at the scheduled time or are not usable because of damage, a £120.00 charge will be applied to your account.

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date.