Introduction:
Our top priority is ensuring the security of your belongings while upholding the terms of our agreement. However, in rare cases where payments remain unpaid, we may have to take action. Hereโs what you need to know:
When Action is Taken:
If payments due under your agreement remain unsettled, we may need to withhold and/or dispose of some or all of your stored goods. This step is always a last resort, and weโll only proceed after multiple attempts to resolve the situation.
Ongoing Charges:
While goods are withheld, ongoing storage charges and other related costs will continue to apply. These terms remain in effect until the outstanding balance is cleared in full.
Transparency and Cooperation:
Weโre committed to keeping you informed and will always notify you before taking any action. If you foresee difficulties in making a payment, please contact our customer service team. Weโre here to help and can discuss flexible solutions to keep your storage arrangements on track.
Conclusion:
Withholding or disposing of goods is something we take very seriously and would rather avoid. Your belongings are important to us, and weโre here to work with you to find the best outcome. Letโs keep the lines of communication openโreach out to us, and weโll do everything we can to assist.