In the event that a client fails to make a payment by the due date specified in their agreement, a late fee will be imposed. This fee will be calculated as 12.5% of the outstanding balance owed for each month that the payment is not received.
These late fees are intended to encourage timely payment, and to compensate for the inconvenience and administrative costs associated with late payments. This late fee is non-negotiable and non-refundable.
Clients are reminded to pay their storage fees promptly to avoid these additional charges. If a client’s account remains unpaid for an extended period, we reserve the right to take further action as outlined in our Terms and Conditions, which may include termination of storage services and disposal of stored items.
Please note, the imposition of late fees does not relieve the client from their obligation to pay the amount due in full. The late fee is added on top of the outstanding balance.
Clients are encouraged to reach out to our customer service team with any questions or concerns about their payments, or if they anticipate difficulty in making a payment on time. We’re here to help and we understand that sometimes, circumstances beyond your control can cause delays.