Introduction:
We strive to provide a seamless storage experience, but if you ever have concerns about billing, service quality, or contractual terms, we want to ensure there’s a clear and fair process for resolving disputes.
How to Raise a Dispute:
If you believe there is an issue that needs to be addressed, follow these simple steps:
- Contact Us First: Reach out to our customer service team via phone or email. Most issues can be resolved quickly and informally.
- Submit a Formal Complaint: If the matter isn’t resolved, you can submit a written complaint detailing the issue and any relevant documentation.
- Internal Review: Our team will conduct an internal review and provide a formal response within 14 business days.
- Escalation to Mediation: If a resolution isn’t reached, we may engage a third-party mediation service to find a fair outcome.
Fair & Transparent Resolution:
- Billing Disputes: If there’s an issue with charges, we’ll review your account and any relevant records to ensure accuracy.
- Service Quality Concerns: If you’re dissatisfied with any aspect of our service, we’ll investigate and take appropriate action.
- Contractual Issues: If there’s a misunderstanding regarding terms, we’ll work to clarify and find a fair resolution.
Conclusion:
Our goal is to resolve disputes amicably and efficiently. If you ever have concerns, we encourage open communication so we can address them promptly. Your satisfaction matters to us, and we’re committed to fairness in all aspects of our service. 🛠️⚖️