Introduction: #

Our top priority is ensuring the security of your belongings while upholding the terms of our agreement. However, in rare cases where payments remain unpaid, we may have to take action. Here’s what you need to know:

When Action is Taken: #

If payments due under your agreement remain unsettled, we may need to withhold and/or dispose of some or all of your stored goods. This step is always a last resort, and we’ll only proceed after multiple attempts to resolve the situation.

Ongoing Charges: #

While goods are withheld, ongoing storage charges and other related costs will continue to apply. These terms remain in effect until the outstanding balance is cleared in full.

Transparency and Cooperation: #

We’re committed to keeping you informed and will always notify you before taking any action. If you foresee difficulties in making a payment, please contact our customer service team. We’re here to help and can discuss flexible solutions to keep your storage arrangements on track.

Conclusion: #

Withholding or disposing of goods is something we take very seriously and would rather avoid. Your belongings are important to us, and we’re here to work with you to find the best outcome. Let’s keep the lines of communication open—reach out to us, and we’ll do everything we can to assist.