Introduction:

We value our relationship with you and are committed to providing the best service possible. However, if payments for your stored goods fall into arrears, certain actions may become necessary. Here’s what happens:

The Process:

If payments are overdue, we’ll issue a one-month notice requesting you to remove your goods and settle any outstanding balances. Persistent non-payment may lead to the sale or disposal of your items.

Disposal or Sale:

In cases where goods have no resale value or sale costs exceed potential proceeds, we reserve the right to dispose of them appropriately. If a sale is conducted, we’ll make every effort to secure a fair market value.

Associated Costs:

Reasonable charges for valuation, administration, and delivery will apply for any sale or disposal. Net proceeds will be credited to your account, with any surplus returned to you (without interest). If the sale doesn’t cover the full amount due, we may seek recovery of the balance.

Keeping Things Fair:

We approach these situations with care and fairness. If you anticipate payment difficulties, please reach out to our team as soon as possible. We’ll work with you to find a resolution that avoids unnecessary actions.

Conclusion:

Removing or disposing of goods is a last resort, and we strive to prevent it whenever possible. Communication is key—let’s work together to resolve any payment concerns before it gets to this stage!