Summary:
Money talk doesn’t need to be complicated. Here’s exactly how we charge, what’s included, and where extras apply. No hidden tricks, no creative accounting.
The Terms:
2.1 Overview of Charges
-
All commercial moves are charged on a fixed-quote basis (no hourly rates).
-
Pricing is based on:
-
Volume (measured in cubic feet).
-
Labour (number of movers required).
-
Logistics (vehicles, access, travel, fuel, maintenance).
-
-
Weekend and public holiday moves attract a minimum 15% surcharge, confirmed before booking.
-
VAT is charged on all services.
2.2 Payment Process
-
Payments are made by secure online link or bank transfer.
-
We do not store card details or take payments over the phone.
-
All transactions are logged and receipted.
2.3 Estimates vs Quotations
-
Estimates (given by phone or digitally) are preliminary only and may change based on the actual scope.
-
Fixed Quotations (issued after a site survey) are binding, provided no undisclosed conditions arise.
-
Quotes are valid for 30 days from issue.
2.4 Adjustments & Extras
-
Quotes may be adjusted if:
-
Site conditions differ from the survey (e.g., restricted access, unexpected stairs).
-
Delays are caused by building management, client readiness, or parking restrictions.
-
Fines or permits are incurred on the day.
-
-
Any such adjustments will be logged and agreed on-site with your appointed representative.
2.5 Additional Services
-
Optional services (packing, IT handling, handyman, cleaning, etc.) can be added for an extra charge.
-
These must be requested and confirmed before the move date.
2.6 Resource Readiness
-
Vehicle and crew allocation is based on the survey.
-
If more resources are required on the day to complete the job safely, additional charges will apply.
Special Note:
Charges do not include customs, duties, or government fees. Any such costs remain the responsibility of the client.
Conclusion:
We keep the money conversation as clear as your local café menu: what you order is what you pay for. If something unexpected comes up, we’ll tell you straight away and agree before moving forward.
