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Help Center & FAQs

Q: What if I need to change my moving date?

No stress — just timing.

  • Friday moves (20% deposit): If you change the date within 7 working days, the deposit is gone. Fridays are war. Those slots cannot be resold.

  • More than 7 days: Free change. Easy.

  • All other days (£5 deposit): Move it around as long as we have availability — we don’t charge for changing your mind.

If you need to pause the move altogether, we’ll put your job on hold.
When you’re ready again, you’ll pay the standard 20% to lock the new date.

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Rent a Storage Unit

Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent for all sizes of homes and offices. If you want to put all your items, or just a few into storage, we have an affordable solution.

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date.