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Help Center & FAQs

How do I deactivate or delete my account?

To deactivate your account

  • You’ll need to log in to your account on a desktop computer or browser (not using the app) to deactivate your account, which you can do yourself through Manage your data.
  • When you deactivate your account:
  • Any reservations you currently have will automatically be cancelled.
  • Your profile will be hidden.
  • Some information, such as your reviews, may remain visible to others.
  • We’ll retain your account data so you can reactivate your account in the future.
  • If you want to reactivate your account, you’ll have to contact us.

To delete your account.

If you want to close and delete your account permanently, you can do this yourself through Manage your data. When you delete your account:

  • Any reservations you currently have will be cancelled automatically.
  • Once your request is processed, your personal information will be permanently deleted, except for certain information that we are legally required or permitted to retain, as outlined in our Privacy Policy.
  • Once your account is deleted, you can’t reactivate it, recover any data, or regain access. You’ll need to set up a new account if you want to use us again. If you have questions about exercising your data subject rights, find out more.
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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date.