Flexibility is our middle name (not really, but you get the idea).
Answer: If you’re just rescheduling, it’s totally free — as long as you give us a heads-up and we have availability on your new date. No penalty, no stress.
But if you’re cancelling altogether, a few things to note:
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The £5 reservation fee is non-refundable (unless we cancel — then you get it back).
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If you cancel within 24 hours of your move, you’ll be charged for 2 hours of service.
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If you cancel after we’ve arrived, you’ll be charged 50% of your move total or £385, whichever is higher.
How: Just reply to any of our emails. We’ll handle it from there.
You focus on your next plan — we’ll sort out the paperwork.
