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Help Center & FAQs

Q: What happens if there’s a hiccup in getting the keys to my new home?

Call it a hiccup, but yeah, it feels more like a heart attack. 😬


Answer: We understand, so you get 30 minutes free — but only if that’s the full delay.
If we wait longer, the entire time becomes chargeable.

Waiting time is £1 per minute, per van inside the M25
and £1.50 per minute, per van outside the M25.

Fair, simple, and transparent — because delays happen. ⏳

Why: Time is money.

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Rent a Storage Unit

Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent for all sizes of homes and offices. If you want to put all your items, or just a few into storage, we have an affordable solution.

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date.